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Icelandair basically told me that I get no recompense for changing my seats, making us miss a whole day in London, and not feeding us when our flight was 3.5 hours delayed. This is my response
I know that you’ve done everything you’re *supposed* to do, but there are ways of going beyond what you’re legally obligated to do so that you ensure the customer is satisfied.
I am extremely dissatisfied and while I know it won’t effect your bottom line, I won’t be flying icelandair again and I will tell my friends and family not to and I will tell social media not to fly icelandair.
You guys could have chosen to handle this better but instead you hide behind legal-speak.
Boycotting for life,
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