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Archive for June, 2016


My response to Icelandair

Jun 2016
25

Icelandair basically told me that I get no recompense for changing my seats, making us miss a whole day in London, and not feeding us when our flight was 3.5 hours delayed. This is my response


 

I know that you’ve done everything you’re *supposed* to do, but there are ways of going beyond what you’re legally obligated to do so that you ensure the customer is satisfied.

I am extremely dissatisfied and while I know it won’t effect your bottom line, I won’t be flying icelandair again and I will tell my friends and family not to and I will tell social media not to fly icelandair.

You guys could have chosen to handle this better but instead you hide behind legal-speak.

Good day.
Boycotting for life,
Michael Bearfoot.


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